1. Return Eligibility
Returns are accepted only if:
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The product is damaged, defective, or incorrect
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A return request is raised within 48 hours of delivery
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The item is unused, unwashed, and returned with original tags and packaging
2. Non-Returnable Products
The following items are not eligible for return or refund:
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Products purchased during sales or discounts
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Customized, altered, or made-to-order items
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Items damaged after delivery due to improper handling
3. How to Request a Return
To request a return:
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Email us at contact@dirkha.in
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Mention your order ID and attach clear images
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Our support team will review your request within 2 business days
4. Refund Process
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Approved refunds are processed within 5–7 business days
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Refunds are credited to the original payment method
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Shipping charges are non-refundable
5. Exchange Policy
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Size exchanges are subject to availability
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Exchange shipping costs may apply
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Exchanges are approved at Dirkha’s discretion
6. Right to Refuse Returns
Dirkha reserves the right to reject return or refund requests that do not meet policy guidelines.
7. Contact Information
For return, refund, or exchange queries:
Email: contact@dirkha.in
Brand: Dirkha